Hi Mrs. Hai Yen,
First of all, thanks to your organization to make this trip wonderful for us. It has been a real memorable trip for all of us. Please find below feedback on all aspects of services experienced during the tour
VISA service was excellent at Hanoi. For Cambodia, like you know there
was a problem as the flight came early but it really wasnt an issue as we got the visa easily.
Guide - Quite good, I was impressed with his history knowledge and he did point us quite a few places and gave a back ground on them.
Driver - Not much interaction but drove quite well and assisted in luggage handling
Hotel - it was Ok for the one night, Break fast could have been better (No live egg counter). I felt it a bit cramped in space but I guess thats due to it being in old quarter.
Sight Seeing - enjoyed ho chiminh mausoleum, one pillar pagoda, the lake and temple, water puppet show.
Dinner - The food was sort of okay, I felt the chicken was old and the ambience was not clean.
2. Ha-Long bay
Aphrodite Cruise - This was awesome. I felt we could have done one more day here. if you had suggested earlier, I would have accepted it :). They took good care of our son and his needs and not to mention the free upgrade to the best room.
3. Violet Train
Nothing to complain, nice and comfortable. Liked it....
Guide - Excellent, Good knowledge on the area and subject. Quite impressed with her hold on the topics
Driver - nice , drove quite well,
Hotel - Nice , liked it very well even though it was for a night only
Sight Seeing - Was good, I felt this was one which gave me a good view of the history of vietnam
Lunch - Liked the restaurant and the local food. It was definitely special.
Hotel - nice place, Like I said earlier, would prefer a ground floor room here due to better access and views. Facilities are good, we enjoyed the spa and the swimming pool.
Sightseeing - Walking through the old town was good. We did our own bit of independent trip on the next day as well.
Lunch - was good in the Indian restaurant
Guide - Great again, was very caring about us, that was special about him. He went out of his way to point out places to see in our free time.
Driver - Good natured, drove well.
Hotel - Great location, helped in going around on foot. Felt a bit old though.
Sight Seeing - Was nice, spread across 3 days it was good as we always had evenings free to ourselves.
Lunch - It was good in all the restaurants we had , one indian and 2 local ones.
Guide - Good and explained everything in detail. Liked his enthusiasm
Driver - Good one
Hotel - Very nice, enjoyed spa and breakfast... nice place.
Sightseeing - A bit hectic to cover in the time we had with the kid. We ideally should have had an extra day here. At the same time pretty impressed with the sights. It was amazing.